We pledge to achieve Customer satisfaction by continual improvement in our processes and excellence in quality. We wish to achieve this by:
- Deploying specific, measurable and time-bound objectives in all processes in various functions
- Motivating our workforce for excellent standards in our work procedures through Kaizen
- Committing Suppliers to continually work on improvement in quality standards
- Working as a well-knit team to ensure that our quality objectives are met
- Regular in-house training programs for technological improvement
- Corporate Brochures
- Visit of technicians to Print Fairs - DRUPA, IPEX, IGAS and in technical seminars of IFRA
- Nurturing and educating the youth into technocrats through our Thomson School of Printing
By Setting Standard:
Standard has been set as per the ISO 9001-2000 international Quality System and has been certified from BSI India Pvt. Ltd. The standard is being revised from time to time whenever there is some improvement or modification in the system
Ensuring adherence of the Standard:
Periodical audit of the system standard is being conducted to check the compliance of the standard.
Corrective and Preventive Action:
Every customer complaint is being thoroughly investigated by QA for its origin and reason. Necessary corrective & preventive action is being taken in consultation with the concerned departments.
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